Frequently Asked Questions
Everything you need to know about your Maxton Design shopping experience.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, please visit our online Return Portal with your order number and email address. Items must be unworn, unwashed, and have original tags attached.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own or a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Maxton Design, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with certified fair-trade manufacturers.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.